Q. When will my order be dispatched?
A. We aim to dispatch all orders within 3 working days

Q. How will my order be delivered?
A. All orders are delivered via royal mail or DPD depending on the size of your order.

Q. Can I track my order?
A. Unfortunately at the moment only larger orders dispatched via DPD can be tracked.

Q. Why can’t I track¬†my ‘smaller’ order?
A. Being a small business we are unable to access lower postal rates that larger companies enjoy. That means that we have to take into consideration the cost for you, our customers, against efficiency when choosing our couriers.

Q. When will my order be delivered?
A. We aim for all orders to be delivered within 72 hours of being dispatched (please note that during busy periods our couriers may take longer to deliver your order)

Q. My order hasn’t arrived, what do I do?
A. Please email sales@crwst.cymru or call 01239 920348 quoting your order number & we’ll do our utmost to find out what has gone wrong.